Have questions about getting a business or home security system? Here are the answers to some common questions we often hear from customers before they sign up to get a security security system with us:
1. Does my home need to be prewired for a security system?
Nope. Charleston Security Systems can install both hardwired and wireless alarm systems to meet your home security needs. Either way, we got you covered!
2. I have a pet, will it trigger the alarm?
Our security systems uses pet sensing electronics, which means any pet weighing less than 40 pounds will not trigger your alarm! Pretty cool, hunh?
3. How does alarm monitoring work?
When you activate (i.e. “Arm your system”) your security system your system will be monitored by our alarm monitoring professionals. Alarm monitoring is a 24-hour, 7-day protection service so anytime you arm your system, you’re being protected. When one of your security system’s sensors (door and window sensors, motion sensor or glass break detectors) is triggered by an event such as a break-in, your security system will send an emergency signal our alarm monitoring center.
4. What happens after the alarm goes off?
In the event that your alarm goes off, a professional alarm monitoring service agent will call you to verify an emergency. If no password or an incorrect password is given, they will notify the police. Our highly skilled monitoring agents will facilitate the entire process, so the police will have all of the information they need to assist you.
5. If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to keep your security system online and protecting you or your business.
Have more questions? Don’t hesitate to give us a call: 1-888-803-4219. We’d be glad to help.