Are You Getting The Highest Quality Security Services Possible in the Lowcountry? Here’s How To Tell.
There’s something to be said about having a good security company to keep you, your family and your business safe — especially if you have a really good security company.
It may not be apparent to many homeowners and business owners in Charleston, however, if they actually have a really good security company. Most people choose a security company, get used to a certain standard of (subpar) service and just assume that this service is just the status quo.
Well we’re here to help you find out if you’re getting the highest quality security services possible in Charleston with this quick list of 10 characteristics your security team should have.
1. Your Security Company Is Fast At Problem Solving.
Because several people sometime handle your security system (especially if you own a business), occasionally there may be problems that arise; things like replacing a low battery in your wireless sensor, accidental removal of a window/door sensor, motion detectors and glass-break detectors, or even re-installing your security system after a home remodeling.
These problems may be rare, but it’s important to know that your security company will be quick to solve these problems. Each issue that arises represents a potential vulnerability in your defense system, so having a responsive, knowlegdeable security team is really, really important.
2. Your Security Company Has High Attention to Detail.
The devil is in the details. Often with security system and security camera system projects, mistakes are made in the small details of the project. Missing a critical door, window or important pathway in your home or business can lead to systemic failure of your security system. That is, a burglar could gain entry to an area of your house or business undetected and your alarm won’t go off or the event won’t be recorded.
3. Your Security Company Has The Ability to Offer A Complete Solution.
Does your security company offer the total package of security alarm systems (with 24/7 monitoring), security camera systems, access control systems, home automation, flood detection, medical alert systems and GPS tracking systems?
4. Your Security Company Shows Engagement and Communication Throughout A Project.
Due to the nature of some security projects, certain aspects may change during the course of project. In particular, during new construction or remodeling projects your security company may have to coordinate with your construction crew, HVAC contractor and/or electricians to ensure your security system is in place on schedule.
In order for all of that to work, your security company must be proactive and communicate with your other contractors — something many companies just aren’t good at.
5. Your Security Company Solves Your Problem Correctly – The First Time.
Nothing is more frustrating than having something fixed, even if it IS quickly, and then 2 days later it no longer works correctly. Ultimately it costs you time (and money) to repeatedly get the same issue fixed so if your security company gets it right the first time, every time, you’ve got yourself a good one.
6. Your Security Company Takes Time To Understand Your Unique Security Needs.
Every business and every home is unique — and with that uniqueness comes the need for a unique security solution. Several companies will give you a cookie-cutter package that often overlooks the fact that that package may not be the best way to keep you and your family safe. You are unique so a personalized security consultation is definitely a must.
7. You Can Refer Your Friends, Neighbors and Colleagues To Your Security Company.
Would you trust your security company to protect your friends, family, neighbors or colleagues? If the answer is yes, then you have a really good security company.
8. Your Security Company Shows Commitment and Heart.
Have you had your security company for a long time? Does your security company retain clients at a high rate? Your security company can show its commitment and track record by looking at its list of clients and how long they’ve been with them.
9. Your Security Company Listens and Partners With You.
With any new projects that come your way, you know you’ve got a good security company when they thoroughly listen to your needs and partners with you to provide the best, most affordable security solution.
10. Your Security Company Makes You Feel Like You’re Their Only Customer.
Are you just another number in the customer service queue? A good security company will make you feel like you’re the first priority every time you reach out to them. A really good security company will have thousands of clients, but you know that when you need them, they’ll be there for you.
So after reading this, do you have a really good security company in Charleston? Or just the status quo?